Terms & Conditions

The agreement

These terms apply when you use primocollab.com or hire Primocollab Web Developer Services for any of our services. For project work, the quote or proposal you approve, together with these terms and any NDA we sign, forms the agreement between us. If a signed proposal says something different from this page, the signed proposal wins.

Our services

We provide web design, development, maintenance, and related services such as SEO, analytics, conversion optimization, and automation. Every engagement is defined by its own scope: the deliverables, timeline, and price stated in your quote. We only commit to work we can do properly, and if something you ask for isn't the right fit, we'll say so before you spend anything.

Quotes & payment

Quotes are free and valid for [30 days] from the date issued. Projects typically begin with a deposit of [50%], with the balance due [on completion, before launch]. Ongoing services such as maintenance plans are billed [monthly, in advance]. Invoices are payable within [7 days]. Work may be paused on accounts with overdue balances after fair notice.

Refunds

We don't offer refunds once work has started, given the custom, time-based nature of our services. The one exception is Web Maintenance & Security, which carries a 30-day satisfaction guarantee: a full refund if it's not the right fit for you, no questions asked.

What we need from you

Projects run on time when both sides do their part. You agree to provide the content, brand assets, account access, and decisions the project needs within a reasonable time, and to make sure you have the rights to any material you give us. Delays in providing these can move the timeline, and we'll always tell you when that happens rather than let a deadline quietly slip.

Third-party platforms

Some builds run on platforms like Webflow, Shopify, Wix, Squarespace, or hosting providers, which charge their own subscription fees. Those fees are paid by you directly to the platform and are separate from our build fee, and we'll tell you what they are before you commit. We are not responsible for changes those platforms make to their pricing, features, or terms, though we'll help you adapt when they do.

Ownership & handoff

Your site is yours. Once a project is paid in full, you own the deliverables: the design, the content we created for you, and the code or site build, including full admin access and source files where applicable. We retain ownership of our general-purpose tools, libraries, and know-how used to build it. Unless an NDA says otherwise, we may describe the general nature of the work in our portfolio without disclosing confidential details.

Revisions & scope changes

Each quote states what's included, and reasonable refinement within that scope is part of the job. Work beyond the agreed scope, such as new pages, features, or a change of direction after approval, is quoted separately before we do it. No surprise line items: if something will cost extra, you'll know first and decide.

Support & maintenance

Support response targets and what's included depend on your plan or engagement. Urgent issues such as a site being down are prioritized ahead of other work. Requests that amount to new features or significant improvements are scoped as additional work rather than squeezed into support, so quality stays consistent.

Warranties & disclaimers

We build carefully and fix defects in our own work found within [30 days] of launch at no charge. Beyond that, the website and our services are provided without warranties of specific business outcomes: we cannot guarantee particular rankings, traffic, or revenue, and anyone who guarantees those is guessing. Third-party platforms, plugins, and services carry their own terms and their behavior is outside our control.

Limitation of liability

To the fullest extent permitted by law, our total liability for any claim arising from an engagement is limited to the amount you paid us for that engagement, and we are not liable for indirect losses such as lost profits or lost data caused by events outside our reasonable control. Nothing in these terms limits liability that cannot lawfully be limited.

Confidentiality & NDAs

We treat client work as confidential by default and are happy to sign your NDA before you share project details. Anything covered by an NDA stays out of our portfolio, case studies, and conversations with anyone outside the project.

Termination

Either side may end an engagement with written notice. If you end a project partway, payment is due for work completed to date, and you receive everything that work produced. Ongoing plans can be cancelled with [30 days] notice. We may end an engagement if invoices remain unpaid after fair notice or if the working relationship breaks down, and we'll hand over your materials either way.

Governing law

These terms are governed by the laws of the Republic of the Philippines. Any dispute we can't resolve by talking it through, which is always our first approach, falls under the jurisdiction of the courts of City of Manila, Philippines.

Contact us

Questions about these terms: help@primocollab.com.